Sal Usmani, LVMH Perfumes & Cosmetics
Thank you for your time the other day, I hope I successfully managed to convey how well our iPOS project has been received, none of this would have been possible without the efforts of JBRAND.
I want to take this opportunity to thank all those involved but I would also like to single out a couple of individuals who have continued to deliver beyond expectation.
Dave Bryan has been an engineer who has shown a willingness to succeed and I am delighted he has been working on this project. He has demonstrated on countless occasions that he would not take no for an answer when store managers wouldn’t allow him to come onto site if unannounced. He would put in the hours if installs didn’t go to plan and refused to throw in the towel when many would have. Thank you Dave!!
Warren Edge in Runcorn has shown levels of intelligence and aptitude time and time again when assisting us in troubleshooting whilst staging and building our components. He has often been the ‘voice of reason’ for me and has never got phased when drowning in the nonsense AT&T and BT were flooding us with. He would sometimes assume the mediator in those situations and would even suggest alternative ways to approach things after we would conclude the numerous conference calls he involved himself with. I have always valued his input and his ability to think outside the box and he was always happy to do things above and beyond his responsibilities. Thank you Warren!
I sincerely hope we retain these two individuals for our rollout next year and if there are any accolades or awards that you have internally for employees of the year etc, please consider these two gentleman, they would both certainly get my vote!
Whilst I think things haven’t all been plain sailing l think we both share the same concerns regarding support and we will take sometime to work together to address these issues.
In the meantime let me thank you all again for helping me deliver my project and actually exceed my targets, it’s been stressful but we have succeeded!!
Lets all take some time to recoup and recover, have a wonderful Christmas and do it all over again next year!!!