Cathey Reardon, Complete IT Systems

Can I just say that I’m really impressed with you and your company from start to finish. My customer was really impressed with how you guys helped get all the equipment taken down too. Will be using you again and will recommend you around the company.

Nick Hodge, Diebold Nixdorf

Yesterday morning the DN BOI team informed me and Richard of a major problem which directly impacts Polymer. The customer is aware and is insistent the Poly Schedule is not compromised. The short version is; There is an issue with getting all POUK sites updated with latest CDF, 700 branches as of yesterday and little movement today. The solution is to get J Brands (Untrained) to update while doing Polymer. I was in J Brands and asked Jarrod if this could be considered. The response was “No problem” with that they have obtained 20+ usb sticks loaded them and circulated, taken the basic instructions and built proper Engineer notes and tested in MK the activity…… All in the space of 12 hours. The attitude is outstanding and they will manage with a view that Polymer Phase 2 should not be impacted (I think this will be minimal). So grateful we have a Partner with a positive approach.

David Constable, Threeways house

I would like to pass our thanks for the  assistance following yesterday’s fire at Threeways house. We were especially pleased with Roger and Josh’s assistance evacuating the building, and prompt action on sourcing replacement parts for the badly damaged fire alarm system.

Andrew Burton, INTU

This is just a quick note to comment on the professional manner in which your two engineers carried out the work on site. The cable route involved covered many changes of level (sometimes in excess of 10m) and also in direction. In additional there were many items of plant that the cable had to be routed under and around. The cable has been replaced within the estimated time period and the installation is of high quality. Furthermore, even once the cable had been completely replaced, your two engineers remained on site carrying out additional tests in conjunction with Shoppertrak Tech Support staff to determine the cause of the continuing lack of comms with the orbits. These additional tests confirmed that in addition to the cable fault, there are other components that appear to have been affected by the damage to the original cable installation.

Bob Whelan, Celesio

Quick mail to say thanks for sorting surveys at short notice and also could you please pass on my appreciation to JBrands in respect of Ian. Ian’s effort, commitment and knowledge has been excellent and this has made the job an awful lot easier than it might have been.

Peter Craven, Debenhams

Indeed an excellent result to complete Oxford Street this week. Many thanks to everyone involved in what is always a challenging store in which to complete a complex installation.

Sarah Amos, House of Fraser

Huge thanks to the team that was on site this weekend just gone. The feedback I’ve had from all quarters has been overwhelmingly positive; they apparently saved the day with their knowledge and willingness to get stuck in.