Bob Whelan, Celesio

Quick mail to say thanks for sorting surveys at short notice and also could you please pass on my appreciation to JBrands in respect of Ian. Ian’s effort, commitment and knowledge has been excellent and this has made the job an awful lot easier than it might have been.

Sarah Amos, House of Fraser

Huge thanks to the team that was on site this weekend just gone. The feedback I’ve had from all quarters has been overwhelmingly positive; they apparently saved the day with their knowledge and willingness to get stuck in.

Andrew Burton, INTU

This is just a quick note to comment on the professional manner in which your two engineers carried out the work on site. The cable route involved covered many changes of level (sometimes in excess of 10m) and also in direction. In additional there were many items of plant that the cable had to be routed under and around. The cable has been replaced within the estimated time period and the installation is of high quality. Furthermore, even once the cable had been completely replaced, your two engineers remained on site carrying out additional tests in conjunction with Shoppertrak Tech Support staff to determine the cause of the continuing lack of comms with the orbits. These additional tests confirmed that in addition to the cable fault, there are other components that appear to have been affected by the damage to the original cable installation.

Peter Craven, Debenhams

Indeed an excellent result to complete Oxford Street this week. Many thanks to everyone involved in what is always a challenging store in which to complete a complex installation.