Comments Off on Richard Coxall, Kingfisher IT Services
I saw this as a clear example of Brad going over and beyond what he was there to do and had he not proactively agreed to do this, it would have resulted in me having to report a faulty line to BT and then having to wait for BT to respond and resolve, which knowing BT, would have probably resulted in an unrealistically lengthy process!
Quick mail to say thanks for sorting surveys at short notice and also could you please pass on my appreciation to JBrands in respect of Ian.
Ian’s effort, commitment and knowledge has been excellent and this has made the job an awful lot easier than it might have been.
Huge thanks to the team that was on site this weekend just gone. The feedback I’ve had from all quarters has been overwhelmingly positive; they apparently saved the day with their knowledge and willingness to get stuck in.
I know this project has been and will continue to be challenging and I would just like to say thanks. Your support has been very much appreciated and your engineers have greatly impressed me with not only their skills but also their can do attitude.
This is just a quick note to comment on the professional manner in which your two engineers carried out the work on site.
The cable route involved covered many changes of level (sometimes in excess of 10m) and also in direction. In additional there were many items of plant that the cable had to be routed under and around.
The cable has been replaced within the estimated time period and the installation is of high quality.
Furthermore, even once the cable had been completely replaced, your two engineers remained on site carrying out additional tests in conjunction with Shoppertrak Tech Support staff to determine the cause of the continuing
lack of comms with the orbits. These additional tests confirmed that in addition to the cable fault, there are other components that appear to have been affected by the damage to the original cable installation.
I thought I would take a little time out to say thanks,
The level of support, technical expertise and your willingness to help throughout this project has been exceptional, and has been a major factor in its success so far.
A big contribution has been the “soft skills” working with the store personnel and providing excellent feedback on issues, the detail of the feedback has kept the Systems Support Desk off my back and assisted with many issues being cleared up before they’ve had a chance to become an annoyance or gain visibility.